Tuesday, February 3, 2009
For Marie, Who Has Heard My Voice for 30 Years
On an ordinary Sunday about 15 years ago, I was working on an electrical outlet in the bathroom, and I was singing to myself. Marie came in and said to me, “You have a nice voice.”
I didn't believe her. In fact, I knew she was wrong, so I responded automatically with, “Oh, I can’t sing.”
Marie's not usually given to confrontation, but those were fightin’ words to her. She grabbed my collar, looked me squarely in the eye and said, “You listen to me. My whole family sings. I’ve been around singers all my life, so I know a good voice. I’m telling you; you should think about singing in a group.”
She was right. Her sibs are all good singers, so she really did know what she was talking about. And I had always wanted to sing when I was younger. But people wouldn’t listen to me. Instead, they would ask me questions. Questions like, “Why don’t you shut up?”
But Marie inspired me to at least try singing. But where — and how — does one start to sing? Luckily a group at work gave Christmas concerts. And ANY one could join… without auditions. It was a great place to start because their standards were so low that even I could get in.
I practiced for months for the Christmas concert. By Christmas, I was singing “The Hallelujah Chorus.” Hallelujah indeed! I was finally singing! It opened up a whole new world for me. First Christmas. Then, the national anthem at ball games… and of course, the four most terrifying words to music fans everywhere: “Who’s up for karaoke?”
The amazing thing was…people now wanted me to sing. I was even invited to join a different vocal group named A Cappella Pops — 40 men and women whose only sound are their voices — a vocal orchestra. For this group, I had to audition… and by this time, I was good enough to be accepted on the spot.
This was singing on the next level. We sang across the United States. I’m on two CDs. We sang at the White House for Christmas. I even sang at Carnegie Hall. Now there were more of us on-stage than there were people in the audience… But I still sang at Carnegie Hall. That’s my story, and I’m sticking to it!
Look, I have no pretensions about my voice. I really don’t sing like Frank Sinatra. But so what? A minister once said that the forest would be a quiet place if only the best birds sang. Sometimes, the only voices we hear are from the people who delight in telling us everything we can’t do...the people who tell us we can't sing, or paint, or play sports, or work on cars. These are the people in our lives who, for some reason, want to keep us down. But if we're lucky, someone cares enough to grab us and shake us until our dreams are revealed like the prizes in a pinata.
That is what Marie did for me with this simple gift of encouraging me to sing.
Today is our 30th wedding anniversary. The occasion inspires me to ask all of you to learn to hear the voices of our loved ones and to help them follow those voice, like Thoreau's "distant drummer." If we aspire to be better communicators, as well as the best friends, lovers, spouses and significant others we can be, then we should not express ourselves so often as we should listen to the people around us.
Thank you, Marie, for hearing me for 30 years, dreaming the same dreams and singing together to form a unique harmony. I love you.
Saturday, January 31, 2009
I Have Seen the Future of Public Speaking
I had a great privilege today when I spoke to a group of kids who are in a speech and leadership program in Princeton, NJ. My great friend, Jean Shipos of the Toastmaster Club at Educational Testing Service (Yes, that's right, the same company that has taunted us with the College Boards for decades) invited me to speak to them about humor. I declined, citing the great E.B. White, who said, "Analyzing humor is like dissecting a frog. Few people are interested and the frog dies of it." But I really did want to help, so I offered to teach the students how to use their voices and bodies when speaking.
I wasn't sure how a bunch of kids aged 10 to 14 would react to me. If I make just the wrong cultural reference, I'm toast. ("We don't get that, Mr. Rocchi. YOU STINK!") Talk over their heads, and they're bored to tears. (Jeez, you're boring, Mr. Rocchi, YOU OLD FART!) Luckily, I had attended a session by NSA speaker Sharon Bowman, who gives great tips on how to engage an audience. So I just kept it light with knock-knock jokes, fill-in-the-blank exercises, role playing and more. I threw toys from the dollar store at them, and everyone was interested and participating.
The most encouraging news to me was that the kids themselves were great! While I derived some satisfaction in how they paid attention to my lessons and incorporated them right away, I was most heartened about their speaking skills. Their prepared speeches were generally organized and thoughtfully delivered. One young teen incorporated sophisticated animations that he created into his presentation. On the other hand, I was blown away when another student, who was much younger, observed, "I'm concerned that you allowed your media to do your speaking for you." I nearly jumped out of my chair at this insight, especially when seeing how corporate speakers abuse PowerPoint.
I've heard it said that, due to the proliferation of media, we live in a postliterate society in which the younger generation will not need to know how to read and write. I'm happy to report that these bright and promising young people were not buying into this trap, thanks to efforts like Jean's and, presumably, the kids' parents. (I hasten to add that it appeared to me that English was a second language for many of the parents of these students, and I applaud them for paying attention to their childrens' needs.)
Monday, January 26, 2009
Communication as My Calling?
I had another sign. I went to confession to reconcile my frustration with many people who work throughout my company. Simply put, they foul up their communications, such as ads and meetings, and I pull their rear ends from the fire. Yet, my job is more uncertain than theirs are, based on where they work. I asked the priest how to handle my own anger at this injustice.
His first advice was that I shouldn't be too hard on myself, that this frustration and aggravation was part of human nature. He advised me to see Christ in the people with whom I am dealing and treat them appropriately. However, the next statement took me by surprise:
"Don't be disturbed by this turn of events. God has something in store for you."
He did not seem to be offering me a bromide, such as "When God closes a door, he opens a window," or pap like that. He really seemed to have a knowing insight into my situation. This was particularly interesting because I am at a crossroad in my own career. My current job is in jeopardy, mostly due to reorganization and refocusing of the company's goals. My time in this position may be finite, and I have to ask if there is a place for me in this particular corporate communications department. But there is a more pertinent question: Do I want there to be a place for me in corporate communications?
As I prepare my book, "The Six P's of Change," for publication, I find there is a great deal of interest in it. It is certainly a timely topic. My speeches and workshops on it are greeted enthusiastically, so I seem to be communicating it well. Is this my true profession? And given the transitions I have faced in my career, am I now fully prepared to make those experiences meaningful to others and teach them?
Is this my one true calling, the work that my life has been a preparation for? Stay tuned; I think we will see this unfold. In the meantime, I look forward to your own comments on finding your calling.
Thursday, January 22, 2009
Learning from 2008's Biggest Communication Blunders
By the way, a word about the author himself, Bill Lampton, Ph.D. I had the pleasure of meeting this most generous and accomplished man online through LinkedIn and his own website. Bill is the author of "The Complete Communicator: Change Your Communication, Change Your Life!" He is a professional not only in communication, but also in motivation, customer service, and sales. His speeches, seminars, and communication coaching have benefited top-tier clients, including the Ritz-Carlton Cancun, Gillette, Duracell, Procter & Gamble, Missouri Bar, CenturyTel, British Columbia Legal Management Association, and the Environmental Protection Agency. I encourage you to visit his Web site to sign up for his complimentary monthly E-mail newsletter: http://www.ChampionshipCommunication.com You can call Bill to discuss how his services will benefit your organization: 678-316-4300. You can also email him, as I did, at drbill@ChampionshipCommunication.com
Tuesday, January 20, 2009
The Long View on the Long Inaugural Address
- Obama invoked Lincoln, somewhat obviously, from the very start by using that President's Bible for the oath of office, and then with the opening phrase "My fellow citizens," which is what Lincoln would say. Later he said that "what the cynics fail to understand is that the ground has shifted beneath them -- that the stale political arguments that have consumed us for so long no longer apply." Compare that to Lincoln's words: "The dogmas of the quiet past are inadequate to the stormy present...As our case is new, so must we think anew and act anew. We must disenthrall ourselves."
- Obama clearly repudiated Bush. Yes, there was perfunctory praise at the beginning of the speech, "I thank President Bush for his service to our nation, as well as the generosity he has shown throughout the transition." But later in the speech, he delivered this damning paragraph (my emphasis added):
As for our common defense, we reject as false the choice between our safety and our ideals. Our founding fathers ... our found fathers, faced with perils we can scarcely imagine, drafted a charter to assure the rule of law and the rights of man, a charter expanded by the blood of generations. Those ideals still light the world, and we will not give them up for expedience's sake. And so to all the other peoples and governments who are watching today, from the grandest capitals to the small village where my father was born: know that America is a friend of each nation and every man, woman, and child who seeks a future of peace and dignity, and that we are ready to lead once more.
The inferences here are quite clear: He said directly that President Bush compromised our values, and now Obama will not make those same decisions. Furthermore, the US has not led the world under the Bush administration. - Obama delivered a tough message that challenged his audience and did not patronize them. He hardly smiled, which I believe was an error. People remember the sunny optimism of Ronald Reagan. Can Obama afford to come off as stern.
He pinned the blame for our current problems on our own shortcomings. He said the weakened economy was "a consequence of greed and irresponsibility" by some, but also "our collective failure to make hard choices...." He acknowledged the high price of health care, the failures of schools and our profligate use of energy. Yet Obama received praise for the power of his speech. Let's ask ourselves: How did he get away with that when Jimmy Carter was excoriated for his famously misnamed "malaise" speech? Answer: It was all a matter of tone. Carter came off as a scold. Obama is a leader. - There was a nod to religion with Rick Warren's invocation, the use of Lincoln's Bible, and scriptural references, even while he referenced those of no faith: "We are a nation of Christians and Muslims, Jews and Hindus — and non-believers."
- Ultimately, my assessment is the speech was too long and too wide-ranging to be totally memorable. I am quite confident that witnesses will praise Obama's confidence and command of language, but I am equally confident that they will be challenged to remember the specifics of what he said. He talked about our national traditions and our character, even speaking about how we betrayed both. He outlined the challenges we face. He called for national service. He recalled European immigrants and westward bound pioneers. He offered friendship to poor nations. But what one single thing did he say? Where are the ringing phrases that will live for generations? Compare today's speech to John F. Kennedy's inaugural address in 1961. That speech was largely focused on America's place as the world's leader and the country's commitment to world peace. It produced the immortal phrase, "And so, my fellow Americans: ask not what your country can do for you; ask what you can do for your country."
Franklin Roosevelt used his first inaugural address to calm a nation beset by a great depression, assuring them that we all had nothing to fear but fear itself.
At Lincoln's second inauguration, he reached out to his brethren with words of forgiveness that became part of our national lexicon: "With malice toward none, with charity for all, with firmness in the right as God gives us to see the right, let us strive on to finish the work we are in, to bind up the nation's wounds, to care for him who shall have borne the battle and for his widow and his orphan, to do all which may achieve and cherish a just and lasting peace among ourselves and with all nations."
When we reflect on Obama's oratory powers, we are more likely to remember the stirring words that he delivered on the night he was elected. I close on key phrases from that memorable speech:
"If there is anyone out there who still doubts that America is a place where all things are possible; who still wonders if the dream of our founders is alive in our time; who still questions the power of our democracy, tonight is your answer....
"It's the answer that led those who have been told for so long by so many to be cynical, and fearful, and doubtful of what we can achieve to put their hands on the arc of history and bend it once more toward the hope of a better day. It's been a long time coming, but tonight, because of what we did on this day, in this election, at this defining moment, change has come to America....
"Even as we stand here tonight, we know there are brave Americans waking up in the deserts of Iraq and the mountains of Afghanistan to risk their lives for us. There are mothers and fathers who will lie awake after their children fall asleep and wonder how they'll make the mortgage, or pay their doctor's bills, or save enough for college. There is new energy to harness and new jobs to be created; new schools to build and threats to meet and alliances to repair.
"The road ahead will be long. Our climb will be steep. We may not get there in one year or even one term, but America - I have never been more hopeful than I am tonight that we will get there. I promise you - we as a people will get there. There will be setbacks and false starts. There are many who won't agree with every decision or policy I make as President, and we know that government can't solve every problem. But I will always be honest with you about the challenges we face....
"And to all those watching tonight from beyond our shores, from parliaments and palaces to those who are huddled around radios in the forgotten corners of our world - our stories are singular, but our destiny is shared, and a new dawn of American leadership is at hand. To those who would tear this world down - we will defeat you. To those who seek peace and security - we support you. And to all those who have wondered if America's beacon still burns as bright - tonight we proved once more that the true strength of our nation comes not from our the might of our arms or the scale of our wealth, but from the enduring power of our ideals: democracy, liberty, opportunity, and unyielding hope....
"This is our moment. This is our time - to put our people back to work and open doors of opportunity for our kids; to restore prosperity and promote the cause of peace; to reclaim the American Dream and reaffirm that fundamental truth - that out of many, we are one; that while we breathe, we hope, and where we are met with cynicism, and doubt, and those who tell us that we can't, we will respond with that timeless creed that sums up the spirit of a people: Yes We Can.
Thursday, January 15, 2009
Repurposing Our Content
I know that any professional speakers reading this must be laughing at my naivete, as though I just discovered fire for the first time. But for those of us who are not so experienced, it is a worthy lesson. We should learn to use our creations in a variety of media. Our best thoughts, ideas, concepts and products will gain greater value if we find new audiences who will benefit from them.
Friday, January 9, 2009
How to Generate Bad Press - Palin by Comparison
Sarah Palin is worth studying because she has become a textbook case of how to guarantee bad press for yourself. Here is what she teaches us in her latest statements:
- Be unprepared, then claim ambush media.
- Use the media for your purposes, then complain when you are covered by the same said media.
- Confuse bloggers with the mainstream media.
- Raise the bogeymen of sexism and classism when you screw up.
Let's look at her claims and analyze them.
HER CLAIM: Palin says that the media's reporting on her family was "very scary."
FACT: She and the Republican Party were the ones who claimed the moral high ground for carrying a baby known to have Down syndrome to full term. Also, she was the one who shamelessly exploited her son's honorable service in Iraq when it suited her. Yet later, she didn't want her family "exploited" by the media. Where I come from, this is called "having it both ways."
HER CLAIM: The media are giving Caroline Kennedy more sympathetic treatment that she, Palin, received.
FACT: Kennedy is not even a candidate, but she is indeed being scrutinized by the media as she asks for an appointment to the U.S. Senate to take Hillary Clinton's seat. Both her qualifications for the U.S. Senate and her ability to communicate (or inability) are being questioned every bit as much as Palin's were. As a result of this coverage, it is dubious as to whether or not Kennedy will assume Sen. Clinton's seat. Palin faced no such barrier prior to her candidacy; she was nominated to be a heartbeat away from the Presidency.
HER CLAIM: Governor Palin insulted Katie Couric over their CBS interview. Palin: "Katie, you're not the center of everyone's universe."
FACT: No one put a gun to Palin's head to force her to do that interview, and Couric was totally courteous to her. Afterwards, Couric made no particular claim or boast about the interview, which spoke for itself. All Couric asked was, "What newspapers and magazines did you regularly read before you were tapped for this?" It was a very simple question for which Palin was unprepared, which made her look incurious and uninformed. Quite frankly, it also made her look as though she couldn't think quickly.
HER CLAIM: The mainstream media asserted that Palin's daughter, Bristol, was the real mother of infant Trig.
FACT: Bloggers brought out this news. The assertion was reported in the so-call mainstream media only after John McCain's campaign revealed the pregnancy of Palin's daughter.
FACT: Palin says that Johnston is taking a high school correspondence course. If that's the case, and he is not attending classes, then he IS a high school dropout!
HER CLAIM: Palin thought that Tina Fey's characterization of her was unfair. She pointedly cited Fey saying, "I believe marriage is meant to be a sacred institution between two unwilling teenagers." Palin's said that it "kills" her when someone "attacks a kid" like that.
FACT: Will someone please buy her DVDs of past Saturday Night Live programs? Perhaps she will understand that political satire is not uniquely aimed at her when she sees how the cast and writers skewered both Clintons, both Presidents Bush, Senator Bob Dole... the list goes on. She also conveniently overlooks this quote from producer Lorne Michaels, which was very complimentary: "I think Palin will continue to be underestimated for a while. I watched the way she connected with people, and she's powerful. Her politics aren't my politics. But you can see that she's a very powerful, very disciplined, incredibly gracious woman. This was her first time out and she's had a huge impact. People connect to her."
This post has nothing to do with Palin's qualifications for office. It is about he spectacularly bad judgements when appearing before the media, which included not being prepared, being hypocritical about coverage of her family, and apparently being capable of giving a good speech only when she had a TelePrompTer. Her protestations show the dangers of taking on the media after you have been portrayed badly, whether or not it was deserved. Newspapers have buckets of ink and electronic media have all the air time they want. They can always have the last word, so you need to get it right the first time.
Thursday, January 8, 2009
Are You a "Doer" or a "Sayer?"
Not a noteworthy response, except that's the way this particular person always responds to news of someone else's accomplishments -- It's something he could do, it's something he has the background to do, it's something that he always intended to do. Except he never does it.
My life improved a lot when I went from being a "doer" to a "sayer." One way I licked that problem was to write out my goals every year and determine to fulfill them. Over the last ten years or so, here are some things I accomplished:
- Got my MBA near age 50 and gave the commencement address
- Learned the Italian language, then...
- I used my Italian to converse with my relatives at their homes in Italy
- Doubled my salary
- Learned to sing
- Sang in Carnegie Hall (That aforementioned relative also sings, but I have sung in more and bigger venues even though I started singing about 35 years later than he did)
- Won four District championships from Toastmasters
- Reached the semi-finals of Toastmasters International's World Championship of Public Speaking
- Wrote my first book on how to recognize and deal with change, which will be published in a few weeks.
So I advise you to sit down and think of the things you want to do this year. Make only one list of ten items or less, as that will make the list achievable. Then post it in a prominent place and make them your priority. You have to mow the lawn? Hire some kid in the neighborhood as I did, and work on those priorities. Have a favorite TV show? Kick the habit, and stop watching it. Instead, use that time work on your priorities. (Perhaps you can record the show and watch it in your "down" time, after you have relaxed and are regrouping from all you have accomplished.)
I don't know about you, but I'm not getting any younger, and unless you're Benjamin Button, neither are you. So get going. If you're going to be a sayer in this world, at least be sayin' all that you're doin', not the things you could be doin'.
Wednesday, December 31, 2008
Happy New Year to My Best, Worst Communicators of 2008
WORST COMMUNICATOR -- Runner-Up
Oh, what can we say about a lousy communicator for all seasons, the supposedly "most popular governor" in all of the U.S. of A., the Honorable Sarah Palin. She started out promisingly enough, as I noted right here in this blog after her acceptance speech at the Republican National Convention. I believed she hit her objectives of introducing herself to the public and promoting candidate McCain. I also found her to be confident in her manner (though clearly that was partially due to reading from a TelePrompTer). But I also noted some characteristics that came to pass, such as her sarcasm and uninspired word choices. This was okay for a biased audience, but I wondered how it play to the country at large. I also found her voice irritating. Ultimately, I wondered if her act might wear thin in the future.
Boy, did it ever. Someone should have advised Palin that the majority of voters in this country live in cities, so it was impolitic of her to dis city dwellers by calling small town residents the "real" Americans, Well, folks in the cities cast "real" votes against her.
I was really unprepared for her lack of wit or preparation. Sorry, but when a network anchor like Katie Couric asks what you have been reading in preparation to be Veep, that is not a "gotcha" question. That type of question is so elemental to mental acuity that her inability to answer it on the spot was a red flag. She was supposedly a journalism/communication major in her five colleges, so why couldn't she improvise a few publications? And then she appeared on the news a few days later with John McCain, much like a father accompanies his teenager in traffic court for support. That was an unsettling image for anyone who aspired to be back-up to the Leader of the Free World.
Yes, the Tina Fey imitation was damaging. But the worst part of that was that Fey used Palin's own words! Didn't anyone ask how those same words sounded coming from the Governor's own mouth?
By Election Day, all polls -- too numerous to list here -- showed hat approximately two-thirds of voters thought Palin was not qualified to be President. She was given the bully pulpit and failed to make her case.
WORST COMMUNICATORS -- Winners
Wow, the CEOs of the Detroit Three were really remarkable this past year. There they were, asking you and me for a handout to prop up their sorry excuses for companies, and they apparently forgot the power of words OR symbols. Just as Senator Ted Kennedy fumbled the question of why he wanted to be President, these Three Kings of Disorient are unable to tell us what they will do with our money. And then traveling to the hearings in separate private jets? Just stunning.
BEST COMMUNICATOR -- Runner-up
Colin Powell was the epitome of articulation and grace on the October 19 edition of Meet the Press. However, I am NOT speaking of when he endorsed Barack Obama for President. He spoke to a much larger issue that morning: When did it become acceptable for the American public to disqualify a candidate for religion? My blood boiled when I heard people say privately and publicly that Obama should not be elected because he was a Muslim. Powell gave the right response to that charge: "What if he is?" I have heard denigrating remarks about Mitt Romney's membership in the Mormon Church and John Travolta's adherence to Scientology. What's next? Joe Lieberman is unqualified to hold office because he's a Jew? All of it is wrong, all of it is inexcusable. And despite my admiration for Barack Obama himself, he gets demerits for not raising that question himself during the campaign.
BEST COMMUNICATOR -- Winner
Okay, despite the comment above, there is no one who came close to Barack Obama for his ability to communicate in 2008. How do I love thee, Barack? Let me count the ways:
- Despite the fact that I thought you were overreaching when you won the Iowa caucuses, you still set a high standard for inspirational speech when you treated your victory as an epochal oment.
- Your response to the Jeremiah Wright issue at the Constitution Center in Philadelphia will go down in American history as one of the major statements on race.
- I know people who were gunning for you in the debates against McCain, convinced that without a prompter, you could not articulate your positions. The poll after each debate proved them wrong.
- While candidates over the last 48 years won with mastery of television, you engaged the nation with that new-fangled Internet thing. That is a sea change, Mr. President-elect
- Let's see: an African American, one-term senator who was known primarily for making one speech at the 2004 Democratic convention beats the well-funded, well-oiled Clinton machine and a worthy candidate in the Senator herself, convinces the American people that he is qualified to be President. And your consistently calm demeanor made you a tabula rasa on which the public imposed the image of leadership. If that's not an achievement in messaging, I can't think of a better example.
Okay, let's look for new role models in 2009. As this new administration gets underway, I can't wait to see how they do in a difficult global environment.
I wish you a year replete with clear communications. I look forward to hearing from you in 2009.
Tuesday, December 23, 2008
Where Have I Been? Well, preparing to publish, and more...
- I have been singing my heart out -- I am a member of A Cappella Pops, an ensemble of about 35 adults, or at least 35 people who are supposed to act like adults. But this is our big season - Christmas. We recently packed them in at Longwood Gardens, the magnificent horticultural gardens outside of Philadelphia. But, like Toastmastering, good singing requires practice, and we would not have packed them in if we had not polished our sound. That requires many nights of practice.
- Toastmasters -- My club in Blue Bell, Pennsylvania, had a Christmas meeting that had a great concept, which was a celebrity roast of Santa Claus. A police officer who tagged Santa for breaking and entering, a union representative for disgruntled elves, and Mrs. Claus all lambasted the jolly old elf. Oh, guess who played Santa? That was fun. A fellow member lent me a really great suit, and it gave me a chance to improvise. I did not hear the speeches in advance, so my rebuttal was off the cuff. As I wrote in my article for Toastmaster magazine, extemporaneous speaking is a great skill for most occasions, but you need to practice.
- But mostly I was preparing my book -- I found a great editor named Karen McConlogue who tuned into what I was trying to accomplish. I now have a printing company who will turn the book out once I give them the pdf's. Now all I need is a designer to create those said pdf's, and I met a lot of terrific ones. I should make a choice any day now. The next step is creating my speaking/book-selling website, my cyberstream storefront. Today I met with my photographer. Next is my web designer.
So this blogging stuff is a lot harder than it looks. The time commitment is tough, but that's not excuse, as I really owe it to you to get it done in a somewhat timely manner. So forgive me for now, and I hope that all will be forgiven when you buy my book in early 2009 (E.T.A: early- to mid-Feburary).
